One call instead of dozens of local roofers: how Ciel Senior Living runs roofs nationwide.

• Quality and response times changed from site to site, and there was little documentation.
• Quotes were often a vague lump sum with no photos, line items or clear warranty information. Facility leaders struggled to justify costs, and ownership was sometimes unconvinced a repair or replacement was needed.
• A roof in Tennessee had been installed incorrectly. It took testing, manufacturer involvement and insurance discussions to sort out, and the internal team had no partner to escalate it.
• Nobody could say when a roof would need replacing, or whether a restoration could extend its life.

Our approach

• One call or email, any time. Any community can request help 24/7. In metro areas the response is typically same-day, and rural communities get a clear arrival timeline.
• Options at three levels: a temporary stop-leak, a prioritized repair, or a longer-term program such as preventive maintenance or restoration.
• Photos, annotated findings and line-item estimates with every call, so facility managers can take a clear package to ownership.
• Escalation on the Tennessee defect. We coordinated the testing, brought in the manufacturer and worked with the insurance providers so the root cause was fixed, not patched.
• Portfolio-wide inspections and preventive maintenance, which gave Ciel consistent roof condition data across communities, plus restoration such as coatings where it fits.
• Capital projects managed from preconstruction through closeout: specifications and drawings, weekly progress reports, punch lists and a closeout manual with warranties and contacts.
• TEMA IQ, our client platform, gives leadership 24/7 access to inspection history, photos, leak trends and repair records.